How it works
Phone or secure video appointments for Indigenous peoples and their families across Alberta.
Here’s what to expect—from booking to follow‑up. We prefer video where possible, but phone is available if needed. We can send prescriptions, lab and imaging requisitions, referrals, and share notes with your family doctor.
Book an appointment
- Call 1‑888‑342‑4822 or use the secure Request form
- We confirm your details and preferred contact (phone or video)
- Next available appointment
Prepare for your visit
- Find a quiet, private space; test your device for video if using
- Have your Alberta address, medication list, and health card ready
- You can invite a caregiver or Elder to join if you choose
Meet your doctor/clinician
- Join by phone or secure video at your scheduled time
- Share your concerns; we’ll assess and discuss a plan
- We’ll send prescriptions, requisitions, or referrals if needed
After your visit
With your consent, we share visits with your doctor—or help you find one if needed.
You may receive lab/imaging requisitions, referrals, or follow‑up scheduling instructions.
Results review and next steps can be arranged virtually.
Who can use this service
- Any person self‑identifying as First Nations, Inuit or Métis, and their immediate family, located in Alberta.
- We share notes with your family doctor with your consent, or help you access resources if you don’t have one.
- We can act as your Most Responsible Provider within the limits of virtual care.
Important notes
- We are a virtual clinic, not an emergency service. For urgent medical help, please call 911.
- We do not prescribe medications with high misuse potential (e.g., opioids, benzodiazepines, short‑acting stimulants, THC analogues).
- Emergency Services Contact List
Helpful Links
AIVCC Patient Handbook
Step‑by‑step guide to getting care, appointments, and follow‑up.
Find a Family Doctor (Alberta)
Tools for locating a family physician in your area.
College of Physicians & Surgeons
Physician directory and licensing information in Alberta.
Frequently Asked Questions
Who should use this service?
Any person self-identifying as First Nations, Inuit or Métis or a member of their family living in Alberta or residing temporarily out of province may use this service. Please see Reasons to Call Us for possible conditions for treatment.
Can I use the service if I already have a primary care provider?
Yes. If you already have a primary care provider, we will send the visit record back to them.
What if I do not have a primary care provider?
You can use the service and we can provide information and resources on how to get a primary care provider in your area.
What if I cannot get a primary care provider in my area?
If it is not possible for you to have an in-person provider in your area, we are willing to be your Most Responsible Provider (MRP) within the limit of what virtual care can address.
How do I book an appointment?
Call us at 1-888-342-4822 to connect with a Medical Office Assistant to schedule an appointment with a doctor ideally today.
What happens if I miss the doctor’s call?
Our doctors will wait up to 10 minutes if the initial appointment call is missed; they will make two more attempts in that time to try and reach you.
Do I need a computer or internet to access?
Our preference is for video appointments, but we do have the option for a phone appointment, if necessary.
What are the service hours?
We are open Monday and Wednesday 8:30 am to 8:30 pm, Tuesday, Thursday, and Friday 8:30 am to 4:30 pm, Saturday, Sunday and most holidays 12:30 pm to 4:30 pm for non-emergency health concerns.
Can I request a prescription for opioids?
As a virtual clinic, we do not prescribe opioids. Some may prescribe suboxone, kadian, and methadone to treat opiate addiction.
Can I request a specific doctor?
Yes, however our doctors are scheduled sporadically and may be a long wait for the doctor’s availability.
Can I speak to a doctor if I am from another province?
Yes, if you are currently located in Alberta. If and when you leave our province, we are unable to continue care. We recommend you follow up with your family physician.
Phone
Fax
1-855-574-0807
Mailing Address
18232 102 Ave NW Edmonton, T5S 1S7