Frequently Asked Questions
Who should use this service?
Any person self-identifying as First Nations, Inuit or Métis or a member of their family living in Alberta or residing temporarily out of province may use this service. Please see Reasons to Call Us for possible conditions for treatment.
Can I use the service if I already have a primary care provider?
Yes. If you already have a primary care provider, we will send the visit record back to
What if I do not have a primary care provider?

You can use the service and we can provide information and resources on how to get a
primary care provider in your area.

What if I cannot get a primary care provider in my area?
If it is not possible for you to have an in-person provider in your area, we are willing to be
your Most Responsible Provider (MRP) within the limit of what virtual care can address.

How do I book an appointment? 

Call us at 1-888-342-4822 to connect with a Medical Office Assistant to schedule an appointment with a doctor ideally today.

What happens if I miss the doctor’s call?
Our doctors will wait up to 10 minutes if the initial appointment call is missed; they will
make two more attempts in that time to try and reach you.
Do I need a computer or internet to access?
Our preference is for video appointments, but we do have the option for a phone
appointment, if necessary.
What are the service hours?

We are open Monday and Wednesday 8:30 am to 8:30 pm, Tuesday, Thursday, and Friday 8:30 am to 4:30 pm, Saturday, Sunday and most holidays 12:30 pm to 4:30 pm for non-emergency health concerns.

Can I request a prescription for opioids?

As a virtual clinic, we do not prescribe opioids. Some may prescribe suboxone, kadian, and methadone to treat opiate addiction.

Can I request a specific doctor?
Yes, however our doctors are scheduled sporadically and may be a long wait for the
doctor’s availability.

Can I speak to a doctor if I am from another province?

Yes, if you are currently located in Alberta. If and when you leave our province, we are unable
to continue care. We recommend you follow up with your family physician.